RETURN POLICY

Merchandise Return Policy

At Medusa Apparel, we want you to be completely satisfied with your purchase. To ensure a smooth and fair return process, please review our merchandise return policy below:

1. Condition of Merchandise:

All merchandise must be returned in the same condition as it was received, including but not limited to:

Unworn and unused.
Free from any stains, odors, or damage.
Original tags, labels, and packaging are intact and undamaged.

2. Timeframe for Returns:

You may return merchandise within 5 days from the date of purchase for a refund or exchange. After this period, we may not be able to process your return.

3. Eligibility for Returns:

We accept returns for the following reasons:

Defective or damaged merchandise.
Incorrect item received.
Unworn items that no longer fit or meet your expectations.

4. How to Initiate a Return:

To initiate a return, please follow these steps:

Contact our customer support team at markwilliams@medusaapparelusa.com or (623)-254-5448 to request a Return Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
Include a copy of your original packing slip or order confirmation email inside the package.

5. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., sending the wrong item or a defective product).

6. Refund Process:

Once we receive your returned merchandise and verify that it meets our return policy criteria, we will process your refund within 7-10 business days. Refunds will be issued using the original payment method.

7. Exchanges:

If you wish to exchange an item for a different size or color, please indicate this when requesting your RA number. Exchanges are subject to product availability.

8. Contact Us:

If you have any questions or concerns about our merchandise return policy, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We're here to assist you and ensure your satisfaction.

Thank you for choosing Medusa Apparel. We appreciate your business and strive to provide you with the best shopping experience possible.

RETURN POLICY

Merchandise Return Policy

At Medusa Apparel, we want you to be completely satisfied with your purchase. To ensure a smooth and fair return process, please review our merchandise return policy below:

1. Condition of Merchandise:

All merchandise must be returned in the same condition as it was received, including but not limited to:

Unworn and unused.

Free from any stains, odors, or damage.

Original tags, labels, and packaging are intact and undamaged.

2. Timeframe for Returns:

You may return merchandise within 5 days from the date of purchase for a refund or exchange. After this period, we may not be able to process your return.

3. Eligibility for Returns:

We accept returns for the following reasons:

Defective or damaged merchandise.

Incorrect item received.

Unworn items that no longer fit or meet your expectations.

4. How to Initiate a Return:

To initiate a return, please follow these steps:

Contact our customer support team at markwilliams@medusaapparelusa.com or (623)-254-5448 to request a Return Authorization (RA) number.

Clearly mark the RA number on the outside of the package.

Include a copy of your original packing slip or order confirmation email inside the package.

5. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., sending the wrong item or a defective product).

6. Refund Process:

Once we receive your returned merchandise and verify that it meets our return policy criteria, we will process your refund within 7-10 business days. Refunds will be issued using the original payment method.

7. Exchanges:

If you wish to exchange an item for a different size or color, please indicate this when requesting your RA number. Exchanges are subject to product availability.

8. Contact Us:

If you have any questions or concerns about our merchandise return policy, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We're here to assist you and ensure your satisfaction.

Thank you for choosing Medusa Apparel. We appreciate your business and strive to provide you with the best shopping experience possible.

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